Last Updated: 07/23/2026
These Terms of Use ("Terms") are a legally binding agreement between you, the business or store you represent, and Abbott Jewelry Systems, LLC ("Abbott Jewelry Systems," "The Edge," "we," "us," or "our"). These Terms apply to your access to and use of The Edge software, EdgeUser.com, theedgeforjewelers.com, related customer portals, support resources, downloads, marketplace/order features, discussions, Q&A areas, videos, documentation, and any updates, supplements, support files, or related services we provide (collectively, the "Services"). These Terms also incorporate our Privacy Policy .
Your use of the Services may be subject to additional terms, conditions, or agreements, including service-specific terms, order forms, or paid service agreements (“Additional Terms”). In the event of any conflict between these Terms and any applicable Additional Terms, the Additional Terms will control to the extent of the conflict. These Terms apply except as expressly modified or superseded by such Additional Terms.
BY REGISTERING FOR OR USING THE SERVICES, INSTALLING OR USING THE EDGE SOFTWARE, DOWNLOADING SOFTWARE OR SUPPORT FILES, PLACING AN ORDER, POSTING IN DISCUSSIONS, OR OTHERWISE ACCESSING THE SERVICES, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.
1. Eligibility, Authority, and Account Access
You represent that you are authorized to access and use the Services on behalf of the store, company, or organization associated with your account. You further represent that you have the power and authority to enter into these Terms and all information you provide to us is accurate and complete. If you are using the Services for a business, that business is also bound by these Terms.
- Accounts may be associated with a store identifier, customer number, storeId, location, or other internal identifier so we can verify authorized users, connect users to the correct store, and control access to software, downloads, support resources, orders, and account-specific information.
- You are responsible for keeping usernames, passwords, and other access credentials confidential. You may not share credentials except as expressly authorized by us.
- You grant to us an irrevocable, worldwide, royalty-free license to any information you provide through the Services. You authorize us to use this information, content, or other information to provide the Services, or for other permissible business purposes, at no cost to us.
- You must promptly notify us if you believe an account has been compromised or used without authorization.
- We may suspend or restrict access, without notice to you, if we reasonably believe an account is being misused, is associated with an unauthorized store, poses a security risk, or violates these Terms.
To use the Services, you must not be located in a country subject to a U.S. government embargo or designated by the U.S. government as a “state sponsor of terrorism.” You also represent that you are not included on any U.S. government list of prohibited or restricted parties.
2. Reservation of Rights and Ownership
We reserve all rights not expressly granted to you. The Edge software, EdgeUser.com, theedgeforjewelers.com, support materials, downloads, documentation, training content, videos, user interface elements, trademarks, service marks, logos, text, images, code, and other content made available through the Services are protected by copyright, trademark, trade secret, and other intellectual property laws. Copying or distributing any material, illustrations, photographs, video, or content from the Services without our specific prior written approval is strictly prohibited. Additionally, any use that constitutes an infringement of any of the above-stated intellectual property rights is prohibited. We, in our sole discretion, reserve the right to remove any content or take any steps deemed appropriate to protect such rights. The Edge software and related materials are licensed, not sold.
3. Grant of License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable, revocable license to install and use the Services only for the internal business operations of the authorized store locations for which you have purchased, rented, or otherwise been granted access.
- You may use the Services only at the specific store or office locations and on the number of computers, users, devices, or installations for which you are authorized.
- You may download software, updates, patches, documentation, and support files only for authorized use with your licensed Edge environment.
- You may not provide, copy, sell, rent, lend, sublicense, publish, redistribute, mirror, scrape, or otherwise make the Services or downloads available to unauthorized users or third parties.
4. Evaluation Use
If we provide access to the Services for evaluation purposes, you may use the Services only for evaluation and testing, and not for production business use, unless we provide written permission. The evaluation period and conditions may be described in an order, quote, registration form, or other written communication from us.
5. Business Use, Payments, and License Status
If you purchase, rent, subscribe to, or otherwise obtain a license for business use through our Services, the following additional terms apply.
- You must pay all license, rental, subscription, support, marketplace, training, hardware, service, shipping, tax, and other fees according to the applicable quote, invoice, order form, service agreement, or marketplace checkout terms.
- License files, activation keys, access credentials, and portal permissions may expire or be disabled if required payments are overdue or if you are no longer authorized to use the Services.
- Service interruption due to nonpayment, expired license files, failure to install an updated license file, or loss of account authorization is not a breach of these Terms by us.
- Any money-back guarantee, refund, cancellation right, transfer fee, training requirement, or support allocation applies only if expressly stated in your applicable purchase, rental, service, license agreement or other Additional Terms with us.
6. Marketplace and Order Processing
The Services may include marketplace or ordering features that allow authorized stores or users to place orders for products, software-related items, support materials, training resources, hardware, services, or other offerings. Marketplace access may be limited based on account status, storeId, customer relationship, location, permissions, or other business rules.
- You are responsible for ensuring that order details are accurate, including product selections, quantities, billing information, shipping information, contact details, tax-exemption information, and delivery instructions.
- We may store order records, shipping details, storeId/customer identifiers, order history, support-related notes, fulfillment status, invoices, receipts, transaction identifiers, and related business records as needed to process, fulfill, support, audit, and document orders.
- Orders are subject to availability, approval, fraud screening, account standing, payment authorization, shipping restrictions, and correction of errors.
- We may, in our sole discretion, refuse, cancel, or hold orders where we reasonably believe the order is unauthorized, inaccurate, fraudulent, impractical to fulfill, associated with an account problem, or otherwise inconsistent with our business rules.
- Unless a separate written agreement states otherwise, prices, taxes, shipping charges, and availability may change before an order is accepted.
7. Payment Processing
Payments made through the marketplace or portal may be processed by Authorize.net or another third-party payment processor. Payment information is submitted to the payment processor for authorization, capture, settlement, fraud prevention, chargeback handling, and related payment services.
- Our websites do not intend to store full credit card numbers, card security codes (CVV/CVC), or equivalent sensitive card authentication data on our servers.
- We may receive and store limited payment-related information, such as transaction ID, authorization status, payment method type, card brand, last four digits, billing contact, invoice, receipt, refund, chargeback, and reconciliation information.
- Your use of payment processing services may be subject to the payment processor’s terms, privacy notices, security procedures, and compliance requirements. To learn more about Authorize.net’s information collection practices, please review the privacy notice available at: https://www.visa.com/en-us/legal/global-privacy-notice.
- You may not submit payment information unless you are authorized to use the payment method and to place the order on behalf of the applicable store or business.
8. Shipping, Fulfillment, and Delivery
For marketplace items or other materials that require delivery, we may use the shipping names, business names, addresses, phone numbers, email addresses, delivery instructions, carrier information, tracking numbers, and related order details you provide. Shipping and delivery dates are estimates unless we expressly state otherwise in writing. Risk of delay, carrier issues, incorrect addresses, and delivery limitations may depend on the shipping method, recipient information, and carrier practices. To learn more about how we handle your personal information, please review our Privacy Policy.
9. Discussions, Forums, Q&A, Comments, and User Content
The Services may include discussions, forums, Q&A areas, comments, training discussions, knowledge-base interactions, support posts, or similar community or support features. You are solely responsible for content submitted through your account, including posts, replies, questions, answers, images, screenshots, attachments, links, files, and other materials ("User Content").
- Do not post credit card numbers, card security codes, passwords, authentication tokens, Social Security numbers, sensitive customer information, medical or financial data, confidential business information, or other information you are not authorized to disclose.
- Do not post unlawful, threatening, harassing, defamatory, obscene, misleading, infringing, malicious, spam, or harmful content.
- Do not upload malware, executable files, scripts, macros, or other content designed to interfere with systems or access data without authorization.
- We may review, moderate, edit, remove, restrict, preserve, or disclose User Content where we believe it is necessary to operate the Services, enforce these Terms, support customers, protect security, comply with law, or respond to a legal request.
- User Content may be visible to other logged-in users, store users, administrators, support personnel, moderators, vendors, or other participants depending on the configuration and permissions of the specific area.
- You grant us a nonexclusive, worldwide, royalty-free license to host, reproduce, display, transmit, modify, and use User Content as reasonably necessary to operate, support, secure, improve, and document the Services.
10. Software Downloads, Updates, Support Files, and Documentation
We may make software installers, updates, patches, utilities, configuration files, scripts, documentation, training materials, hardware guides, support files, and related downloads available through the Services or other channels. Access to downloads may be controlled by account status, storeId, license type, support status, location, or other authorization rules.
- Downloads are provided only for use with our authorized software installations and related business operations.
- You may not use support files, utilities, patches, or documentation to bypass license controls, access unauthorized data, alter databases contrary to our guidance, or support unlicensed installations.
- You are responsible for backing up data and verifying compatibility before installing updates, patches, utilities, or support files.
- We may log download activity, including account, storeId, file name, version, timestamp, IP address, device/browser information, and entitlement checks for security, support, auditing, and troubleshooting purposes in accordance with our Privacy Policy.
11. Videos, Training Content, and Third-Party Media Platforms
The Services may include links to or embedded displays of videos, tutorials, screen recordings, training materials, and support content created by us or our partners. Videos may be hosted or displayed through third-party platforms such as YouTube or TechSmith Screencast.
- Third-party video platforms may collect information about your device, browser, IP address, viewing activity, cookies, account status, comments, reactions, or other interactions depending on how the video is embedded, whether you are logged in to the third-party platform, and the platform’s own settings and policies.
- We may use privacy-enhanced or consent-based video embedding where appropriate and technically feasible, but third-party platforms remain responsible for their own services and privacy practices.
- Video content is provided for training, education, and support purposes and may not be copied, reposted, sold, redistributed, or used to create competing training or support materials without our written permission.
12. Privacy and Data Handling
Our Privacy Policy explains how we collect, use, disclose, retain, and protect your information in connection with the Services. By using the Services, you acknowledge that we may process account information, storeId/customer identifiers, order and shipping information, support communications, forum activity, download logs, device/browser information, payment transaction records, analytics data, and other information as described in the Privacy Policy.
- Do not submit personal information, confidential information, or customer data unless it is necessary and you are authorized to provide it.
- Do not submit credit card numbers or card security codes in discussions, Q&A, support posts, search fields, attachments, screenshots, or other non-payment areas.
- If you believe sensitive information was submitted in error, notify us promptly so we can evaluate available remediation steps.
13. Operating Environment and Customer Responsibilities
The Edge software is intended to run in the supported operating environment described by us from time to time, which may include specific versions of Microsoft Windows, Windows Server, hardware, network, database, security, backup, and peripheral requirements. We are not responsible for degraded performance, incompatibility, data loss, or operational issues caused by unsupported environments, third-party software, unauthorized integrations, improper configuration, lack of backups, malware, network problems, hardware failures, or use contrary to our guidance.
- You are responsible for maintaining appropriate backups, endpoint security, access controls, network security, user permissions, and disaster-recovery procedures.
- You are responsible for complying with laws and industry rules that apply to your business, including payment-card, privacy, consumer-protection, employment, tax, recordkeeping, advertising, and customer-notice obligations.
- You are responsible for testing updates in a manner appropriate for your environment before relying on them in production.
14. Services May Contain Errors
Our Services, including prices and descriptions of products or services, may contain errors. We may revise, change, suspend, or discontinue Services, including prices and descriptions of products, for all or any portion of the Services.
15. Technical Support
Support is provided according to the applicable license, rental, support contract, service agreement, or written support policy with us. Unless otherwise stated in writing, support does not include services for third-party products, unsupported environments, unauthorized integrations, customer-specific customizations, corrupted data caused by customer or third-party action, third-party technicians, hardware not purchased from us, or issues caused by use contrary to our instructions.
16. Prohibited and Illegal Conduct
You agree that you will not, and will not permit others to do any of the following:
- Reverse engineer, decompile, disassemble, modify, translate, or create derivative works of the Services except to the limited extent applicable law expressly prohibits this restriction.
- Copy, sell, rent, lease, sublicense, assign, distribute, host, outsource, disclose, or provide access to the Services except as expressly authorized by us.
- Use the Services for service bureau, timesharing, outsourcing, managed-service, competitive analysis, benchmarking, or software-development purposes without our written permission.
- Attempt to bypass license controls, authentication, authorization, storeId verification, entitlement checks, download restrictions, marketplace controls, payment controls, or security measures.
- Interfere with, disrupt, overload, scan, scrape, crawl, attack, or attempt unauthorized access to the Services or related systems.
- Use bots, scripts, automated tools, or data-extraction methods except where expressly permitted by us in writing.
- Integrate or interface other software with The Edge software, including by reading, writing, manipulating, or synchronizing The Edge database, without our written permission, except to the extent such activity is expressly permitted by applicable law notwithstanding this restriction.
- Engage in activity that infringes upon the rights of others, including our or any third party’s intellectual property rights or rights pertaining to privileged, confidential, proprietary, or trade-secret information.
- Engage in activity that is fraudulent, false, misleading, or involves the sale of counterfeit or stolen items.
- Use the Services in violation of law, third-party rights, or these Terms.
- Engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or users of the Services or expose them to liability.
Accessing the Services from territories where the Services and its contents are illegal or unlawful is prohibited.
Your failure to comply with the provisions of this Section may result in the termination of your access to the Services and may expose you to civil or criminal liability.
17. Third-Party Products, Services, Links, and Integrations
The Services may reference, link to, display, integrate with, or depend on third-party products or services, including payment processors, video platforms, social-media platforms, hardware vendors, shipping carriers, software vendors, analytics tools, and business partners (“Linked Websites”). Third-party services are not controlled by us and may be subject to separate terms, fees, privacy notices, security practices, uptime commitments, and support policies. We do not endorse, authorize, sponsor, or affiliate with any Linked Websites or their owners, sponsors, or providers. Additionally, we are not responsible for any Linked Websites or third-party services except to the extent expressly stated in a separate written agreement.
18. Updates, Changes, and Availability of Services
We may provide updates, upgrades, patches, bug fixes, security updates, new versions, supplemental components, or add-on modules to the Services. These Terms apply to those items unless we provide different or Additional Terms. We may modify, suspend, or discontinue the Services from time to time. We do not guarantee that all Services will be uninterrupted, error-free, secure, or continuously available.
19. Termination and Suspension
We may suspend or terminate these Terms, a license, account, download entitlement, marketplace access, support access, or other Services if you fail to comply with these Terms, fail to pay amounts due, misuse the Services, create a security risk, violate law, or lose authorization to access the applicable store or account. Upon termination, you must immediately stop using the affected Services, uninstall or stop using software where required, and return or destroy copies as instructed, except for records you are legally required to retain.
20. Feedback
If you provide suggestions, ideas, enhancement requests, feedback, bug reports, forum posts, or recommendations regarding the Services (“Feedback”), you grant us the right to use the Feedback without restriction or compensation. We are not obligated to treat Feedback as confidential unless we expressly agree otherwise in writing.
21. Confidentiality
The Services may include nonpublic software, documentation, pricing, business processes, technical information, support procedures, training materials, license files, account-specific information, or other confidential information. You may use such information only for authorized internal business purposes and may not disclose it to unauthorized parties.
22. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, SOFTWARE, DOWNLOADS, SUPPORT FILES, MARKETPLACE FEATURES, DISCUSSIONS, VIDEOS, DOCUMENTATION, SUPPORT SERVICES, AND RELATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, WORKMANLIKE EFFORT, LACK OF VIRUSES, AND LACK OF NEGLIGENCE. ABBOTT JEWELRY SYSTEMS WILL NOT BE RESPONSIBLE FOR OR LIABLE FOR ANY DAMAGE THAT MAY ARISE FROM YOUR USE OF THE SERVICES.
THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY WITH REGARD TO ANY WEBSITE OWNED BY A THIRD PARTY TO WHICH OR FROM WHICH THE SITE IS LINKED (“LINKED WEBSITE”). WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR THE CAPABILITIES, QUALITY, CONTENT, OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED WEBSITE. YOUR USE OF LINKED WEBSITES IS AT YOUR OWN RISK AND SUBJECT TO THE TERMS FOR SUCH WEBSITES.
ABBOTT JEWELRY SYSTEMS FURTHER DISCLAIMS ANY AND ALL WARRANTIES PERTAINING TO THE ACCURACY, RELIABILITY, TIMELINESS, SECURITY, COMPLETENESS, AVAILABILITY AND USEFULNESS OF THE MATERIALS, CONTENT, SOFTWARE, OR PRODUCTS PROVIDED VIA THE SERVICES. ABBOTT JEWELRY SYSTEMS MAKES NO PROMISES OR REPRESENTATIONS THAT THE SERVICES ARE FREE FROM VIRUSES, MALWARE, OR ANY OTHER HARMFUL COMPONENTS, THAT THE SERVICES WILL BE AVAILABLE WITHOUT INTERRUPTION, OR THAT THE SERVICES, INCLUDING THE QUALITY OF ANY PRODUCTS, INFORMATION, OR OTHER MATERIAL, WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS; OR THAT ANY ERRORS WILL BE CORRECTED.
THIS SECTION APPLIES TO YOU TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW.
Some jurisdictions do not allow the exclusion of certain warranties; therefore, some of the above exclusions may not apply to you.
23. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS; LOSS OF REVENUE; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS, PERSONAL INJURY, THIRD-PARTY USE OR MISUSE, CORRUPTION; RECOVERY OF DATA; LOSS OF PRIVACY; UNAUTHORIZED ACCESS; AGGREGATE SERVICE; PERSONAL DISSATISFACTION; DAMAGES RESULTING FROM DELAY; ERRORS; STRIKES OR OTHER LABOR PROBLEMS; STATEMENTS OR CONDUCT OF ANYONE ON THE SERVICES; ANY FORCE MAJEURE EVENT; VIRUSES; DELETION OF FILES OR ELECTRONIC COMMUNICATIONS; ERRORS; OMISSIONS; COST OF SUBSTITUTE GOODS OR SERVICES; OR OTHER PECUNIARY OR NON-PECUNIARY LOSS ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE EDGE SOFTWARE LICENSE OR APPLICABLE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU USE THE SERVICES WITHOUT PAYING A FEE, OUR TOTAL LIABILITY WILL NOT EXCEED ONE DOLLAR ($1.00). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion of certain liabilities; therefore, some of the above exclusions may not apply to you.
24. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless, at your own expense, Abbott Jewelry Systems, LLC, its affiliates, officers, employees, contractors, and representatives from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your User Content, unauthorized use of the Services, violation of these Terms, violation of law, misuse of payment methods, or infringement or misappropriation of third-party rights. You are solely responsible for your use or access to the Services.
25. Arbitration
Any controversy or claim arising out of or relating to these Terms or the breach of these Terms shall be settled in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The locale of the arbitration shall be Connecticut, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
26. You Waive Any Jury Trial and Class Action Rights
WITH RESPECT TO ANY DISPUTE WITH ABBOTT JEWELRY SYSTEMS OR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, OFFICERS, DIRECTORS, OR CONTRACTORS, ARISING OUT OF OR RELATING TO OUR SERVICES OR THESE TERMS, YOU HEREBY (I) GIVE UP YOUR RIGHT TO HAVE A TRIAL BY JURY; AND (II) GIVE UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING SUCH DISPUTE. ANY ACTION AGAINST US MUST BE COMMENCED WITHIN 1 YEAR AFTER THE CLAIM OR CAUSE OF ACTION AROSE.
27. Governing Law and Venue
These Terms are governed by Connecticut law, without regard to conflicts-of-law principles, and applicable federal law. The exclusive jurisdiction and venue for any litigation other than enforcement of an arbitration award shall be the state or federal courts located in Connecticut.
28. Assignment and Transfer
You may not assign, transfer, sublicense, or delegate these Terms, your license, your account, download access, marketplace access, or support rights without our prior written approval. We may condition approval on administrative requirements, transfer fees, training, support onboarding, data conversion, or other commercially reasonable conditions. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.
29. Changes to These Terms
We may update these Terms from time to time. Updated terms may be posted on the Services or otherwise provided to you. If we make material changes, we may provide notice as required by law or by our business practices. Continued use of the Services after updated terms become effective constitutes acceptance of the updated terms. For separately signed agreements, changes requiring a signed amendment will be handled according to the signed agreement.
30. Miscellaneous
- Headings are for convenience only and do not affect interpretation.
- If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be limited to the minimum extent necessary to make it enforceable where permitted by law.
- Failure to enforce a provision is not a waiver of that provision.
- Provisions that by their nature should survive termination of these Terms must survive termination, including without limitation, sections relating to limitation of liabilities, disclaimer of warranties, and indemnities.
- Any rights not expressly granted herein are reserved and retained by Abbott Jewelry Systems or its licensors, suppliers, or other service providers.
- These Terms, together with applicable order forms, invoices, service agreements, support terms, privacy notices, written addenda and other Additional Terms, is the entire agreement regarding the subject matter addressed here and supersedes prior inconsistent communications regarding that subject matter.
31. Contact
Questions about these Terms may be directed to:
Abbott Jewelry Systems, LLC/ The Edge
3 Corporate Drive #215
Shelton, CT 06484
Support Phone: 1-877-844-0002
Headquarters Phone: 1-866-580-3343
Email: Support@ajsllc.com