Reports Cutting Off


First steps on what to do when you're running reports in Edge and they're appearing cut off, with missing information, or missing margins.

Setting a Windows Default Printer

As a first step in correcting this issue, you will want to make sure your chosen printer is set as the Windows Default Printer
Report previews are pulled both from Windows and Edge Printer Settings, so making sure you have a default printer selected is the best first step in correcting this issue.

To verify you have a default printer set, or to set one, please follow these steps:

  1. In Windows, navigate to your Control Panel > Devices & Printers.
  2. Right click on your printer and click Set as Default.
  3. You will know it's set correctly when it has the green check mark on it.

Setting Printers Within Edge

Steps to properly setup printer options within The Edge after your printer is set as the Windows Default Printer:

NOTE: We suggest you check the settings on each of the 3 printer settings (Receipts, List, and Report), as the same trouble often applies to all of these types.

  1. Open Edge and click File > Printer Settings and select Receipt, List, or Report.
  2. Choose the correct printer from the drop-down menu.
  3. Then fill in each of the following settings:
    Paper Size: Letter or 8½ x 11
    Paper Source: Automatically Select
    Resolution: Custom
    Duplex: Default
    Orientation: Landscape
    Important - Set ALL FOUR Margins to 0.25

NOTE: Printer margins are set independently at each workstation. Take the time to ensure all 3 printer settings (Receipts, List, and Report) are setup accurately on ALL Edge workstations in order for your reports to show correctly within The Edge on each computer.

 

 

Updated on Thu, 18 Apr 2024 by Angela Chiaravalle

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