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Problem
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Resolution
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Error Opening Port.
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Windows lost connection with the printer. It may have lost power or been disconnected.
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- Check the cables.
- Otherwise, it must be reconfigured:
- Open The Edge and go to Administrative ► Configuration ► Tag Printer 1 Settings ► Port Number and expand that option.**
- Select Test Ports and select your printer or the USB port the printer is attached to from the list. Notice that unavailable ports are grayed-out, making your choice easier.
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Red light appears after print or calibration.
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Tags or ribbon are not loaded correctly.
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- Check to make sure tags and ribbon are properly loaded.
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The ribbon sticks to tags.
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Tags or ribbon are not loaded correctly.
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- Check to make sure the ribbon is installed correctly.
- Unroll the ribbon a few inches and roll it back up.
- Unroll the tag roll a few inches and roll it back up.
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Tags are skipping or not ejecting properly.
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Configuration settings are not correct for the tag type.
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- Adjust Center Adjustment and Tag Stop Position settings for this printer in The Edge Configuration window. Recommended settings are as follows.**
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The printing quality is poor.
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Configuration settings are not correct for the printer type.
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- Increase the burn setting in The Edge Configuration window. Default is 15. The higher the value, the darker the print. We recommend adjusting in increments of 5.**
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