Problem

Resolution

Error Opening Port.  

Windows lost connection with the printer. It may have lost power or been disconnected.

• Check the cables.
• Otherwise, it must be reconfigured:

1. Open The Edge and go to Administrative ► Configuration ► Tag Printer 1 Settings ► Port Number and expand that option.**
2. Select Test Ports and select your printer or the USB port the printer is attached to from the list.  Notice that unavailable ports are grayed-out, making your choice easier.

Red light appears after print or calibration. 

Tags or ribbon are not loaded correctly.

• Check to make sure tags and ribbon are properly loaded.

• Make sure the tags are lined up with the sensor.
• Make sure the holders are not too tight.
• Re-calibrate as described in http://docs.edgeuser.com/TIP-2014-043_GoDex_Printer_SetUp.pdf.  

The ribbon sticks to tags.

Tags or ribbon are not loaded correctly.

• Check to make sure the ribbon is installed correctly.
• Unroll the ribbon a few inches and roll it back up.
• Unroll the tag roll a few inches and roll it back up.

Tags are skipping or not ejecting properly.

Configuration settings are not correct for the tag type.

• Adjust Center Adjustment and Tag Stop Position settings for this printer in The Edge Configuration window.  Recommended settings are as follows.**

The printing quality is poor.

Configuration settings are not correct for the printer type.

• Increase the burn setting in The Edge Configuration window.  Default is 15.  The higher the value, the darker the print.  We recommend adjusting in increments of 5.**