Q:  Why is the option to start a full inventory greyed out?

A:  Only one full inventory can be performed at a time.  If you are unable to start a new full inventory, it is because there is a full inventory that was not closed.

To close an inventory:

1. Click Inventory > Physical Inventory > Finish Inv.
2. Highlight the inventory you wish to close and click Select Inventory.
3. Click the Finish Inventory button.
4. Alternatively, you can Cancel the inventory instead.
    

Q:  How do I “un-scan” or “un-inventory” an item that I’ve entered by mistake?

A:  To remove an item’s last inventory date:

1. Edit the item.  
   NOTE:  You can do this from the Scanning screen by double clicking.
    
2. Click Supervisor > Remove Last Inventory Date.
3. Save your changes.

The Edge records the last 2 dates an item was inventoried.  Using this option will remove the most recent date and retain the prior one.  If you use this option twice it will remove all dates.

Q:  How do I cancel an inventory?

A:  To cancel an open inventory:

1. Click Inventory > Physical Inv > Continue or Finish Inv.
2. Highlight the inventory you wish to cancel.
3. Click the Cancel Inventory button in the bottom left.
    

Q:  What happens if I run multiple physical inventories at the same time?

A:  All physical inventories are date driven.  When you create a new inventory, the software records the start date.  As you scan items, the item record is updated with the scanned date.  When determining if an item was inventoried, The Edge compares the item’s scanned date to the inventory start date. If the scanned date is AFTER the start date, the item is counted as scanned for that inventory.

For example, let’s say you start a full inventory on 12/26 and scan item 100-00001.  Then, you start a filtered inventory for category 100 on 12/28.  Running the scanned report for your full inventory would yield the one item; running the scanned report for your partial inventory would yield no item because the item was scanned on 12/26, but the filtered inventory was started on 12/28.

Now, as part of your filtered category 100 inventory, you scan item 100-00002 on 12/29.  Because the scanned date is later than the start date for both the full and filtered inventories, the item will show as inventoried under both.

Q:  On the Finish Inv screen, what is the purpose of Recount and Accept Count?

A:  These buttons are used to address inventory discrepancies.  Recount can be used to inventory the item while Accept Count will accept the discrepancy and adjust the inventory (e.g. by marking the item missing).  

For fine jewelry pieces: 

• Recount will mark the item as inventoried.
• Accept Count will mark the item as missing.

For bulk pieces:

• Recount will open a window allowing you to adjust the quantity.  You can either enter a new quantity or add to the existing.  
• Accept Count will accept the discrepancy and adjust inventory with either the missing or found items.