If you must correct an error, and if settlement has not occurred, you can void a sale, although we recommend that you avoid this wherever possible.
NOTE: Debit transactions cannot be voided.
To void a credit card transaction:
- Locate the sale from the Point of Sale window using the Receipts feature or from Customer > Sales > Find.
- Open the sale record.
- From the Supervisor menu, select Void Sale.
- You may be prompted to swipe, insert, or tap the credit card.
- Complete the void as usual.
- Be sure to provide a receipt to the customer.
Voiding credit card transactions, or any transaction, is not recommended. It is better for record-keeping purposes to reverse the transaction. Only void a transaction when there is an actual error. Finally, if there are technical issues precluding proper processing, do not void the transaction. Resolve the transaction with the credit card processor and then reverse the transaction. If technical issues remain, the reversal may require assistance from the credit card processor as well.
The following video tutorials for taking credit cards at POS are available: Credit Card Processing Tutorial Videos